RETURNS & EXCHANGES

What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it; unused, with tags, and in its original packaging. 

To start a return, you can contact us at hello@poisthome.com or you can initiate a return by logging into your account here. 

When your return is accepted, we will send you a return shipping label, as well as instructions on how, and where to send your package. There is a flat fee of $8.95 to have your shipment returned.

Refunds will be applied back onto the original form of payment that was used to place the order.

You can always contact us for any return question at hello@poisthome.com.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10-15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@poisthome.com.

Damaged, missing items or incorrect items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Price Adjustments
We are sorry, but we do not accommodate price adjustments at this time.