ORDERS

How do I check the status of my order?

Log into your account to check the status of your order. You can review the details on the Order Status page within your account.

When a shipping label has been created for your order, you will be able to track your shipment within your Order History.

Please note that once your package has shipped, tracking information will take up to 24 hours to appear in a carrier’s system.

If you have any further questions, please contact us.

Where can I see my previous orders?

Your previous orders are available in your Order History.

I received a damaged item. What should I do?

Your satisfaction is our top priority, and we want your shopping experience to be perfect. We'll replace the item if it's still available or issue a full refund, including shipping charges.

For items shipped via our white-glove delivery service, you can refuse the item if you see any damage or quality issues. Make sure to note the damage or quality issues on the delivery service's paperwork and then contact us. Please include your order number and the name of the item that was damaged.

I'm missing items from my order. What should I do?

Since some items are shipped directly from the manufacturer and others are shipped to our warehouse first for repackaging, your purchases may arrive in more than one package.

Please view your order details to verify which item(s) may have shipped separately by entering your order number on the Order History page within your account.

If you do not know your order number, you can locate it by looking at your order confirmation email. If all of your shipments have been delivered and you are still missing items, please contact us.

How do I change my shipping address for an order?

To update the shipping address for an order, please contact us.

 

I received the wrong item. What should I do?

Your satisfaction is our top priority, and we want your shopping experience to be perfect. We'll replace the item if it's still available or issue a full refund, including shipping charges.

For items shipped via our white-glove delivery service, you can refuse the item if you see any damage or quality issues. Make sure to note the damage or quality issues on the delivery service's paperwork, and please contact us.

Please provide your order number, the item received in error, and the name of the item that you did not receive. We will contact you with details on how to return the item received in error and the status of the actual item you ordered.

Can I add items to an existing order?

Unfortunately, you can’t add items to existing orders. If you would like to add new items to an order you will need to place a new order.