SHIPPING & DELIVERY
How do you calculate shipping + processing charges?
Shipping and processing charges are based on the merchandise total for each delivery address.
What shipping options are available?
Our products are delivered via small parcel or truck delivery:
- Front Door Small Parcel Delivery (e.g., UPS, USPS) to your delivery address
- Truck Delivery for most furniture and other items that exceed parcel carrier shipping weight limits; usually includes our Premium White Glove service and Unlimited Items for a Flat Rate fee
Where do you ship?
We can ship to street addresses within the continental U.S, Alaska, and Hawaii.
Because most of our products are shipped via FedEx, we cannot deliver to P.O. boxes or APO/FPO addresses. Unfortunately, we do not ship to U.S. territories, including Puerto Rico and Guam.
What should I do when I receive my order?
Once your item has been unwrapped, please inspect it for any damage that may have occurred during transit. For truck deliveries, do not sign the delivery paperwork until you have thoroughly inspected the item for any damage or quality issues.
If you do see any damage or quality issues:
-
You have the right to refuse the item.
-
Make a note of the damage on the delivery service's paperwork before signing for the item.
-
Contact us and we'll help resolve the issue.